Privacy policy

ListLoupe is operated by Neacsu Holdings Ltd., a company based in British Columbia, Canada. We follow Canada’s privacy laws (PIPEDA and British Columbia’s Personal Information Protection Act) and apply the same care to everyone who uses ListLoupe, wherever they live.

• Agents, team members and assistants create accounts and add their listings and clients.
• Sellers are invited by their agent to see updates about their home.
• Buyer’s agents and visitors may be asked by email for feedback after a showing.

When an agent adds information about their clients, the agent decides what goes in and who sees it. We store and process that information on the agent’s behalf to run the service. Clients with questions about how their agent uses their information can ask their agent or contact us.

• Account details: name, email, phone, brokerage, license details, headshot and logo, time zone and where you do business.
• Listing details: address, price, property details, photos, dates, showings, open house counts, offers and their conditions, notes and updates.
• Client details added by agents: sellers’ names, emails and phone numbers.
• Showing feedback: the name and email of a buyer’s agent or visitor, and the answers they give.
• Billing: your plan, payment status and invoices. Card numbers go straight to Stripe; we never see or store them.
• Technical information: sign-in records, the days you use the app and error reports, so we can keep ListLoupe secure and working.

• To run the service: show sellers their dashboard, send the emails you ask us to send and save your work.
• To send account emails such as sign-in codes, invites, receipts and important changes.
• To bill for subscriptions and apply trials, beta access, promo codes and referral credits.
• To keep accounts secure, prevent abuse and fix problems.
• To improve ListLoupe, using overall patterns rather than reading your clients’ details.

We don’t sell personal information, share it for advertising or send marketing to your clients.

Sellers only see what their agent shares. Internal notes stay private to the agent’s team. Buyer feedback and offers are shown to sellers without the name of the buyer, the buyer’s agent or their brokerage.

If you use features that draft or polish a weekly update, or read one out loud, the relevant text is sent to our AI providers (OpenAI for writing and ElevenLabs for audio) to produce the result. We only send the text needed for that feature. AI output is always a draft until an agent reviews and shares it.

We use trusted service providers to run ListLoupe. Each only gets what it needs:

• Supabase: database, sign-in and file storage
• Vercel: hosting
• Resend: sending email
• Stripe: payments
• OpenAI and ElevenLabs: the AI features above
• Google: address suggestions when an agent types a listing address (only the typed address is sent)

We may also share information if the law requires it, to protect people’s safety or our rights, or as part of a sale or merger of the business (the buyer would be bound by this policy).

Our main database and servers are in the United States (Oregon), and some providers may process information in other countries. Information stored outside Canada is subject to the laws of those countries and may be accessed by their authorities.

We keep your information while your account is open. When you delete your account, it locks right away and is permanently deleted after 30 days (so you can change your mind). Backups are kept for up to 7 days after that. We keep billing records longer when tax law requires it. When a seller deletes their account, the agent keeps the listing history with the seller’s name and contact details removed.

We only use cookies that ListLoupe needs to work: keeping you signed in, remembering which account you were using and remembering a referral link for up to 60 days. We don’t use advertising or tracking cookies.

Information is encrypted in transit and at rest. Access is limited by account and role, so an assistant only sees what the agent allows, and sellers only see their own listing. No system is perfectly secure, so please use a strong password and tell us right away if you think your account was accessed without your permission.

• See and correct your information in the app, or ask us for a copy.
• Delete your account any time from the Account page.
• Ask us questions or make a complaint by emailing support@listloupe.com.

We’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

ListLoupe is for adults. We don’t knowingly collect information from anyone under 18.

If we change this policy in a meaningful way, we’ll tell you by email or in the app before the change takes effect. The date at the top shows when it last changed.